Frequently asked questions
Straight answers about FAMMO, NURNO, pet nutrition and health. Can't find yours? Ask NURNO and get an answer right away.
Nutrition
Food, portions, meal plans and how NURNO builds them.
What is FAMMO?
FAMMO is an AI-powered platform for dog and cat owners that provides personalized nutrition guidance and preventive-health insights based on each pet’s profile.
How does FAMMO work?
Create a pet profile with details such as breed, age, weight, activity level, and known dietary or health information. FAMMO uses these details to provide personalized nutrition guidance and general preventive-health insights.
Which pets are supported?
FAMMO currently supports dogs and cats.
Do you sell pet food?
No. FAMMO does not sell pet food. We provide product-independent guidance to help you make better feeding decisions based on your pet’s individual needs.
Is FAMMO a substitute for a veterinarian?
No. FAMMO provides general nutrition guidance and preventive-health information, but it does not diagnose or treat medical conditions. For diagnosis, treatment, or persistent symptoms, consult a veterinarian.
What information do I need to get started?
You’ll need basic details such as your pet’s breed, age, weight, and activity level. You can also add known allergies or sensitivities, health conditions, and medications when relevant.
Can FAMMO consider allergies and sensitivities?
Yes. FAMMO can take known allergies, sensitivities, and dietary restrictions into account when providing nutrition guidance. It does not diagnose food allergies or sensitivities. If you suspect your pet is having a reaction, consult a veterinarian.
Can FAMMO help with healthy weight management?
Yes. FAMMO can use your pet’s weight, activity level, and profile information to provide nutrition and feeding guidance that supports healthy weight management. Significant or unexplained weight changes should be discussed with a veterinarian.
How often are recommendations updated?
Recommendations can be refreshed when you update your pet’s profile information, such as weight or activity level, or when you complete a new check-in.
Is there a free plan?
Yes. FAMMO offers a free Starter plan. Paid plans include additional features and higher usage limits. You can compare the current options on our https://fammo.ai/en/pricing/
Can I manage more than one pet with FAMMO?
Yes. FAMMO supports multiple pet profiles depending on your plan. You can compare the current pet limits and features on our Pricing page.
Can I change plans at any time?
Yes. Upgrade or downgrade whenever you like from your account settings. Changes apply immediately and your next invoice is prorated automatically.
Is VAT included in the price?
Prices are shown excluding VAT. The applicable rate for your country is added at checkout, in line with EU VAT rules.
What happens if I cancel?
You keep access until the end of your current billing period, then your account drops to the Starter plan. Your pet profiles and history are never deleted.
Do you offer refunds?
If something isn't right, contact us within 14 days of your first payment and we'll issue a full refund — no questions asked.