FAMMO Privacy Policy

Last Updated: December 12, 2025

At FAMMO.ai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform.

1. Information We Collect

1.1 Account Information

• Email Address: Used for account creation, login, and communication
• Password: Securely hashed and never stored in plain text
• Name: First and last name for personalization

1.2 Profile Information

• Contact Details: Phone number (optional)
• Personal Details: Date of birth, city, address (optional)
• Profile Picture: Optional profile photo

1.3 Location Data (With Your Consent)

• GPS Coordinates: Latitude and longitude to help find nearby veterinary clinics
• Location Updates: Timestamp of when location was last updated
• Consent Status: Whether you've granted location access
• You can revoke location consent at any time in your profile settings

1.4 Pet Information

• Basic Details: Pet name, type (cat/dog), breed, age, gender, weight
• Health Information: Health issues, food allergies, medications
• Lifestyle: Activity level, body type, food preferences
• Photos: Optional pet photos

1.5 AI Interaction Data

• Meal Recommendations: AI-generated meal plans based on your pet's profile
• Health Reports: Preventive health insights generated by our AI
• Chat History: Conversations with our AI assistant
• Feedback: Ratings and comments on AI recommendations

1.6 Usage and Technical Data

• Login Activity: Login times, session duration
• IP Address: For security and location estimation
• Device Information: Browser type, operating system, device model
• Feature Usage: Which features you use and how often

1.7 Referral Information

• Clinic Referrals: If you registered through a clinic's referral link
• Referral Code: The referral code used during registration

2. How We Use Your Information

• Personalized Recommendations: Generate AI-powered meal plans and health insights
• Account Management: Create and manage your account
• Communication: Send important updates, notifications, and support messages
• Clinic Matching: Connect you with nearby veterinary clinics (with your consent)
• Platform Improvement: Analyze usage patterns to improve our services
• Security: Detect and prevent fraud or unauthorized access
• Legal Compliance: Comply with legal obligations and enforce our terms

3. How We Share Your Information

3.1 With Veterinary Clinics (With Your Consent)

• If you register through a clinic's referral link, we share your email and registration status with that clinic
• Location data is only shared to display nearby clinics; individual clinics cannot access your exact coordinates without permission

3.2 With Service Providers

• AI Services: OpenAI for generating recommendations (data is anonymized)
• Cloud Hosting: Server providers for data storage
• Email Services: For sending account notifications
• Analytics: Anonymized usage analytics

3.3 We Never Sell Your Data

We will never sell your personal information to third parties for marketing purposes.

4. Data Security

• Encryption: All data transmitted is encrypted using SSL/TLS
• Password Protection: Passwords are hashed using industry-standard algorithms
• Access Controls: Strict access controls limit who can view your data
• Regular Audits: Security audits and updates are performed regularly

5. Your Rights (GDPR Compliance)

Under GDPR and other privacy laws, you have the following rights:

• Right to Access: Request a copy of all data we hold about you
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your account and data
• Right to Data Portability: Export your data in a machine-readable format
• Right to Restrict Processing: Limit how we use your data
• Right to Object: Object to certain data processing activities
• Right to Withdraw Consent: Revoke consent for location tracking or other optional data collection

To exercise any of these rights, contact us at privacy@fammo.ai

6. Data Retention

• Active Accounts: Data is retained as long as your account is active
• Deleted Accounts: Data is permanently deleted within 30 days of account deletion request
• Legal Requirements: Some data may be retained longer to comply with legal obligations
• Anonymized Data: Aggregated, anonymized usage data may be retained indefinitely for analytics

7. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for login and security (cannot be disabled)
• Performance Cookies: Analyze how users interact with our platform
• Preference Cookies: Remember your language and display preferences

You can manage cookie preferences in your browser settings.

8. Third-Party Services

• Google OAuth: If you sign up with Google, we receive your email and profile information from Google
• OpenAI: Pet and health data (anonymized) is sent to OpenAI's API for AI recommendations
• Payment Processors: Payment information is processed by third-party payment providers (we don't store credit card details)

9. Children's Privacy

FAMMO.ai is not intended for users under 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your data may be processed in countries outside the European Union. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our platform. Your continued use of FAMMO.ai after changes means you accept the updated policy.

12. Contact Us

For questions, concerns, or requests regarding your privacy:

• Email: privacy@fammo.ai
• General Support: support@fammo.ai
• Data Protection Officer: Available upon request

This Privacy Policy complies with GDPR (EU), CCPA (California), and other applicable data protection regulations.